ServicePilot AI uses artificial intelligence technology to answer phone calls, qualify leads, and book appointments on behalf of your business. AI technology, while powerful, has inherent limitations. By using our services, you acknowledge and accept the following.
AI Limitations and Accuracy
Our AI receptionist is powered by artificial intelligence and natural language processing. While we continuously work to improve accuracy and reliability, AI systems can and do make mistakes. This includes, but is not limited to:
- Hallucinations: AI may occasionally generate responses that sound confident but contain inaccurate, fabricated, or misleading information. This can include incorrect business details, pricing, availability, or service descriptions.
- Misinterpretation: The AI may misunderstand caller intent, accents, background noise, or complex requests, leading to incorrect responses or improperly routed calls.
- Incomplete Information: The AI may fail to capture or relay critical details from a caller, including emergency situations, urgent requests, or nuanced customer needs.
- Outdated Responses: If your business information changes and the AI configuration is not updated promptly, the system may provide callers with outdated or incorrect information.
No Guarantee of Results
ServicePilot AI does not guarantee any specific business outcomes, including but not limited to increased revenue, lead conversion rates, appointment bookings, or customer satisfaction. Results vary based on many factors outside our control, including your industry, market conditions, and the quality of your business operations.
Limitation of Liability
To the fullest extent permitted by law, ServicePilot AI, its owners, employees, and affiliates shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or related to the use of our AI receptionist services. This includes, but is not limited to:
- Lost revenue or business opportunities resulting from AI errors or inaccuracies
- Damages caused by incorrect information provided by the AI to your callers or customers
- Missed or mishandled emergency calls
- Reputational harm resulting from AI-generated responses
- Loss of data, leads, or customer information
- Any actions taken by callers based on information provided by the AI
Your Responsibility
As a ServicePilot AI customer, you are responsible for:
- Providing accurate and up-to-date business information for AI training and configuration
- Reviewing call transcripts and summaries regularly to catch and correct any AI errors
- Maintaining a human backup or escalation path for complex, sensitive, or emergency situations
- Ensuring compliance with all applicable laws regarding AI-assisted communications, call recording, and data privacy in your jurisdiction
- Informing callers that they may be interacting with an AI system, where required by law
- Not relying solely on the AI for critical business decisions without human verification
Not a Substitute for Professional Services
ServicePilot AI is a call handling and lead qualification tool. It is not a substitute for licensed professionals, including but not limited to attorneys, medical professionals, financial advisors, or emergency services. The AI does not provide legal, medical, financial, or emergency advice. Any information provided by the AI should not be relied upon as professional guidance.
Emergency Calls
While our AI includes emergency triage capabilities, it is not a replacement for 911 or emergency services. If a caller reports an emergency, the AI will attempt to direct them to appropriate emergency services, but we cannot guarantee this will happen correctly in every situation. You should always have procedures in place for handling emergencies that do not rely solely on AI.
Service Availability
We strive for maximum uptime but do not guarantee uninterrupted service. Our AI receptionist may experience downtime due to maintenance, technical issues, third-party service disruptions, or other factors beyond our control. ServicePilot AI is not liable for any losses incurred during periods of service unavailability.
Indemnification
You agree to indemnify and hold harmless ServicePilot AI, its owners, employees, and affiliates from any claims, losses, damages, liabilities, or expenses (including attorney fees) arising from your use of our services, your violation of this disclaimer, or any third-party claims related to information provided by the AI on behalf of your business.
Disclaimer of Warranties
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that our AI will operate error-free, uninterrupted, or free from harmful components. We do not warrant that AI-generated responses will be accurate, complete, current, or suitable for your specific business needs. No advice or information, whether oral or written, obtained from ServicePilot AI or through our services shall create any warranty not expressly stated herein.
Maximum Liability Cap
IN NO EVENT SHALL SERVICEPILOT AI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO OUR SERVICES EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO SERVICEPILOT AI IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
Assumption of Risk
You expressly acknowledge and agree that the use of AI technology for business communications involves inherent risks. By using ServicePilot AI, you voluntarily assume all risks associated with AI-powered call handling, including the risk that the AI may provide incorrect, incomplete, or inappropriate responses to your callers. You agree that you have made your own independent assessment of the risks involved and have chosen to proceed with full knowledge of these risks.
Third-Party Services
ServicePilot AI integrates with third-party telephony providers, AI platforms, and other services. We are not responsible for the performance, availability, accuracy, or policies of any third-party services. Any issues arising from third-party service failures, outages, or errors are not the responsibility of ServicePilot AI. Your use of third-party services is subject to their respective terms and conditions.
Governing Law and Jurisdiction
This disclaimer and any disputes arising from your use of our services shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Spokane County, Washington for the resolution of any disputes.
Dispute Resolution and Arbitration
Any dispute, controversy, or claim arising out of or relating to this disclaimer or our services shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to binding arbitration administered in Spokane, Washington in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.
Class Action Waiver
YOU AGREE THAT ANY CLAIMS AGAINST SERVICEPILOT AI WILL BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against ServicePilot AI.
Force Majeure
ServicePilot AI shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of God, pandemics, government actions, power outages, internet or telecommunications failures, cyberattacks, third-party service disruptions, or any other force majeure event.
Severability
If any provision of this disclaimer is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remainder of this disclaimer shall remain in full force and effect.
Entire Agreement
This disclaimer, together with our Privacy Policy and any service agreement you have entered into with ServicePilot AI, constitutes the entire agreement between you and ServicePilot AI regarding the subject matter herein and supersedes all prior or contemporaneous understandings, agreements, or communications.
Changes to This Disclaimer
We reserve the right to update this disclaimer at any time without prior notice. Changes become effective immediately upon posting. Your continued use of our services after any changes are posted constitutes your binding acceptance of the revised terms. It is your responsibility to review this disclaimer periodically.
Contact Us
If you have questions about this disclaimer, please contact us at:
ServicePilot AI
Email: hello@servicepilot.io